Frequently Asked Questions
Help Center
Here you’ll find answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to send us a message — we’re happy to help!
Yes! All our products are made with 100% natural ingredients and are safe for animal consumption. We don’t use sugar, salt, preservatives, or artificial colourings. Every recipe has been developed with your pet’s health, digestion, and well-being in mind.
Of course! We can personalize cookies, cakes, and cupcakes with your pet’s name or photo. Just send us their picture or tell us how you’d like the design, and we’ll turn it into a delicious work of art.
Yes. We offer local deliveries in our area and free shipping on orders over $60 CAD. You can also choose to pick up your order in person if you prefer. We’ll confirm availability depending on your location.
We accept bank transfers, electronic payments, and credit cards through secure platforms. All your payments are protected by our private security network so you can shop with complete peace of mind.
Our exclusive membership lets you earn points with every purchase, receive special discounts, and enjoy personalized surprises for you and your furry friend. It’s our way of thanking you for your love of animals and support for natural products.
